Cruze Coffee · Cruze Rewards

Rewards terms & conditions

Effective 28 September 2026

Cruze Rewards is a free loyalty program operated by Northern Coffee Co Pty Ltd (ABN 43 667 392 207), trading as Cruze Coffee (we, us or Cruze). These terms explain how points, coffee stamps, Cruze Dollars and other rewards work.

1. Membership and your account

Cruze Rewards membership is free and intended for individual customers. You need a valid email address and must keep your account details accurate. One account should be used per person. Keep your password, barcode and reward codes secure. We may ask for reasonable proof that an account belongs to you before changing or restoring it.

2. Earning points

You earn one point for each complete $10 of eligible spend in a single completed purchase linked to your Cruze account. Amounts below the next complete $10 do not carry between purchases. Points are added after the purchase is successfully completed and may take a short time to appear. Promotional, bonus or double-point offers may have their own dates, eligible products and conditions.

Gift-card purchases, refunded or cancelled amounts, fees, excluded products and any part of a purchase paid with a reward may be excluded from earning points. Your member barcode must be scanned, or your account otherwise identified, before payment. We may decline requests to add points later if we cannot verify the eligible purchase.

3. Points expire after three years

Each batch of points expires three years after the date it was earned, using Queensland time (Australia/Brisbane). For example, points earned on 1 October 2026 expire on 1 October 2029. Your oldest available points are used first when you redeem a points reward.

Only unused points expire. Earning more points, signing in or making another purchase does not extend the life of older points. Expired points are removed from the available balance, cannot be redeemed and have no cash value.

We will take reasonable steps to make the three-year expiry rule clear when you join and in the program terms. Where we have a valid contact address and our systems support it, we will also take reasonable steps to provide advance notice before a material points balance expires. You remain responsible for keeping your contact details current and checking the expiry information available in your account.

4. Your coffee card

An eligible paid coffee adds one coffee stamp when the purchase is linked to your account. After seven eligible paid coffees, we issue a single-use reward code for your eighth eligible regular coffee. Eligible coffee sizes and products are determined by Cruze and shown in the app or at the store. Extras, alternative milks, syrups, upsizes and other add-ons may cost extra.

Coffee stamps and a free-coffee code are personal, not transferable and have no cash value. A free-coffee code must be used before the expiry date shown in the app. A refunded, cancelled, duplicated or ineligible coffee purchase may result in its stamp or reward being reversed.

5. Redeeming points, Cruze Dollars and other rewards

The app shows the current rewards, point cost, included item or discount and code expiry. Confirm those details before redeeming. Redeeming points creates a single-use code and immediately deducts the stated points. Show the code before payment. It cannot be reused, exchanged for cash, sold or transferred.

A $10 Cruze Credit gives up to $10 off an eligible purchase. It does not provide cash or change if the eligible purchase is less than $10. Other rewards only cover the item or discount described; substitutions and extras may cost more. Rewards are subject to availability and any additional conditions displayed when they are offered.

6. Returns, cancellations and corrections

If a purchase is refunded, cancelled, reversed or found to be ineligible, the points and coffee stamps awarded for that purchase will be removed. Any unused reward created by that purchase may be cancelled. If awarded points have already been used, other available points may be deducted so the original award is reversed. Refunds do not automatically restore an expired or already-used reward code unless Cruze confirms otherwise.

Participating point-of-sale systems, kiosks and connected online ordering services may send a refund or cancellation notice to Cruze Rewards. We may also correct genuine errors, duplicate awards, technical mistakes or misuse. If a reward code is faulty or an advertised reward cannot reasonably be supplied, contact Cruze so we can review the circumstances and provide an appropriate solution.

7. Program changes, suspension and closure

We may change rewards, point costs, eligible products or these program terms. We will not apply a change in a way that is misleading or contrary to applicable law. Where a change materially reduces the value or use of existing points or issued rewards, we will provide clear and reasonable advance notice where practicable, explain how existing balances are affected and provide a reasonable opportunity to use them.

We may suspend or close an account where reasonably necessary for fraud, abuse, unauthorised access, a serious breach of these terms or to protect the program and its members. You may ask us to close your account at any time. Closing an account ends access to unused points, stamps and rewards, subject to your rights under applicable law. If we end the program, we will provide reasonable notice and a reasonable opportunity to use valid points or rewards where practicable.

8. Personal information

We use the account and purchase information you provide to identify you, operate Cruze Rewards, calculate balances, issue rewards, process loyalty reversals, prevent misuse and provide customer support. Transaction information may be received from participating Cruze stores, point-of-sale systems, kiosks and connected online ordering services. Our handling of personal information is explained in the Cruze Rewards privacy policy.

9. Your consumer rights

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

10. Governing law

These terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts and tribunals of Queensland and any courts that hear appeals from them. This does not limit any rights you have under applicable consumer law.

11. Operator, questions and missing points

Cruze Rewards is operated by Northern Coffee Co Pty Ltd (ABN 43 667 392 207), trading as Cruze Coffee.

For missing points, an incorrect balance, account access, reward-code help or questions about these terms, email daniel@cruzecoffee.com.au or speak with your usual Cruze store. Please keep your receipt or other proof of purchase so we can investigate.

Important: These program terms explain the current Cruze Rewards operation and should be reviewed by an Australian legal adviser for formal legal sign-off.